IKM_2015 - Google Drive


1	SKM EKSTERNAL				TH	2015		SMT	1
2	SKM EKSTERNAL					2015			1
3
4	No	UNSUR PELAYANAN			SKM																				INTERPRETASI
5					DN1	DN2	GK1	GK2	GM	GT	JT	KG1	KG2	KT	MG	MJ	NG	PA	TR	UH1	UH2	WB	PJKD	DKK	IRR	MUTU	KINERJA
6					1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	IRR	MUTU	KINERJA
7	U1	Persyaratan pelayanan			76.95	77.10	74.78	77.17	78.03	77.82	83.02	77.46	76.23	77.17	75.00	80.35	75.94	80.42	80.27	75.07	78.18	78.47	81.79	79.33	78.03	B	Baik
8	U2	Prosedur pelayanan			75.79	76.37	76.73	76.81	78.32	76.59	81.79	77.17	76.59	77.24	81.14	80.42	76.81	80.71	70.81	75.43	78.25	77.82	82.88	75.00	77.63	B	Baik
9	U3	Waktu pelayanan			70.95	77.46	67.85	70.95	78.25	68.57	81.07	69.22	71.60	75.79	77.53	73.48	69.08	74.71	77.02	71.24	71.17	68.42	80.27	78.00	73.63	B	Baik
10	U4	Biaya/Tarif			79.48	81.43	80.49	81.14	78.83	81.86	88.51	84.47	81.07	83.74	79.70	100.00	90.01	86.34	79.70	100.00	86.13	80.56	80.78	81.17	84.27	A	Sangat Baik
11	U5	Produk pelayanan			74.86	80.71	74.64	76.23	78.25	75.72	89.02	77.10	76.01	77.96	75.00	75.07	75.92	78.83	77.38	74.21	77.75	77.46	79.99	78.83	77.55	B	Baik
12	U6	Kompetensi pelaksana			75.29	78.11	75.79	76.95	78.47	77.82	81.72	77.46	76.95	76.73	79.77	79.62	78.18	81.50	77.67	75.58	80.35	78.03	83.89	78.33	78.41	B	Baik
13	U7	Perilaku pelaksana			73.41	78.40	75.36	78.32	78.61	77.96	83.53	77.89	77.67	77.31	81.58	80.35	80.29	81.07	77.67	82.30	78.97	78.47	84.75	78.17	79.10	B	Baik
14	U8	Maklumat pelayanan			75.79	77.46	74.49	75.14	80.27	75.07	84.83	75.58	75.96	83.09	73.99	75.94	74.23	78.03	71.60	76.01	77.53	77.82	79.34	80.83	77.15	B	Baik
15	U9	Penanganan pengaduan, saran & masukan			74.64	78.18	74.28	74.35	77.89	75.36	81.65	74.93	75.16	76.73	78.32	79.99	70.99	78.25	73.48	75.58	78.25	75.72	81.36	78.83	76.70	B	Baik
16		Kelengkapan Pengisian			100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
17		SKM UNIT PELAYANAN			75.24	78.36	74.94	76.34	78.55	76.31	83.90	76.81	76.36	78.42	78.00	80.58	76.83	79.99	76.18	78.38	78.51	76.97	81.67	78.72	78.05	B	Baik
18
19
20	SKM INTERNAL				TH	2015		SMT	1
21	SKM INTERNAL					2015			1
22
23	No	UNSUR PELAYANAN			SKM	INTERPRETASI
24					FAR	IRR	MUTU	KINERJA
25					1	IRR	MUTU	KINERJA
26	U1	Prosedur pelayanan			0.00	0.00	N/A	N/A
27	U2	Kompetensi pelaksana			0.00	0.00	N/A	N/A
28	U3	Waktu pelayanan			0.00	0.00	N/A	N/A
29	U4	Perilaku pelaksana			0.00	0.00	N/A	N/A
30	U5	Kedisiplinan petugas			0.00	0.00	N/A	N/A
31	U6	Kejelasan petugas			0.00	0.00	N/A	N/A
32	U7	Keadilan mendapatkan pelayanan			0.00	0.00	N/A	N/A
33	U8	Kenyamanan lingkungan			0.00	0.00	N/A	N/A
34	U9	Sarana prasarana pelayanan			0.00	0.00	N/A	N/A
35		Kelengkapan Pengisian			0%	0%
36		SKM UNIT PELAYANAN			0.00	0.00	N/A	N/A
37
38
39
40
41
42	SKM EKSTERNAL				TH	2015		SMT	2
43	SKM EKSTERNAL					2015			2
44
45	No	UNSUR PELAYANAN			SKM																				INTERPRETASI
46					DN1	DN2	GK1	GK2	GM	GT	JT	KG1	KG2	KT	MG	MJ	NG	PA	TR	UH1	UH2	WB	PJKD	DKK	IRR	MUTU	KINERJA
47					1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	IRR	MUTU	KINERJA
48	U1	Persyaratan pelayanan			75.58	79.26	76.01	76.88	78.03	75.87	85.55	76.89	77.75	79.05	75.51	78.97	76.74	79.91	78.11	80.13	80.13	75.29	82.59	77.83	78.30	B	Baik
49	U2	Prosedur pelayanan			76.23	79.12	77.60	78.25	78.97	73.70	85.69	78.99	77.96	79.19	81.14	79.55	75.94	80.13	79.19	78.54	80.56	74.49	83.33	74.50	78.65	B	Baik
50	U3	Waktu pelayanan			75.58	76.88	68.21	72.25	72.54	70.95	79.26	68.06	74.86	78.40	77.46	73.63	67.03	76.23	71.97	76.16	73.70	66.18	79.96	77.50	73.84	B	Baik
51	U4	Biaya/Tarif			84.18	80.56	82.08	79.99	92.49	76.73	93.35	86.80	82.23	83.24	79.62	100.00	83.55	84.68	82.95	100.00	87.86	77.46	80.88	81.00	84.98	A	Sangat Baik
52	U5	Produk pelayanan			75.94	79.70	74.86	76.59	77.60	74.86	87.64	76.67	76.66	79.19	75.29	79.19	75.94	78.18	77.53	76.95	78.32	76.52	81.09	78.17	77.84	B	Baik
53	U6	Kompetensi pelaksana			75.79	80.64	76.23	78.47	80.92	77.24	83.24	78.19	77.02	77.31	79.70	81.79	75.94	79.34	79.48	79.34	79.91	76.01	85.80	78.33	79.03	B	Baik
54	U7	Perilaku pelaksana			73.70	79.48	75.22	78.54	81.21	76.73	83.82	76.81	77.89	80.42	81.65	82.37	74.49	79.70	78.32	78.40	79.34	75.07	84.61	78.17	78.80	B	Baik
55	U8	Maklumat pelayanan			75.94	79.48	74.42	75.65	78.11	73.70	81.50	76.31	76.30	77.31	74.28	79.41	74.06	78.32	77.24	77.02	78.54	77.02	80.72	80.67	77.30	B	Baik
56	U9	Penanganan pengaduan, saran & masukan			75.29	78.61	72.90	75.79	77.75	74.86	81.79	75.07	74.86	77.38	78.25	80.42	70.64	77.96	76.95	77.46	77.75	78.54	81.85	78.67	77.14	B	Baik
57		Kelengkapan Pengisian			100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
58		SKM UNIT PELAYANAN			76.47	79.30	75.28	76.93	79.74	74.96	84.65	77.09	77.28	79.05	78.10	81.70	74.93	79.38	77.97	80.44	79.57	75.18	82.31	78.31	78.43	B	Baik
59
60
61	SKM INTERNAL				TH	2015		SMT	2
62	SKM INTERNAL					2015			2
63
64	No	UNSUR PELAYANAN			SKM	INTERPRETASI
65					FAR	IRR	MUTU	KINERJA
66					1	IRR	MUTU	KINERJA
67	U1	Prosedur pelayanan			75.00	75.00	B	Baik
68	U2	Kompetensi pelaksana			63.24	63.24	B	Baik
69	U3	Waktu pelayanan			77.94	77.94	B	Baik
70	U4	Perilaku pelaksana			75.00	75.00	B	Baik
71	U5	Kedisiplinan petugas			76.47	76.47	B	Baik
72	U6	Kejelasan petugas			73.53	73.53	B	Baik
73	U7	Keadilan mendapatkan pelayanan			76.47	76.47	B	Baik
74	U8	Kenyamanan lingkungan			76.47	76.47	B	Baik
75	U9	Sarana prasarana pelayanan			76.47	76.47	B	Baik
76		Kelengkapan Pengisian			94%	94%
77		SKM UNIT PELAYANAN			74.51	74.51	B	Baik
78
79
80
81
82
83	INTERPRETASI									NILAI RERATA				IRR			MUTU		KINERJA				KELENGKAPAN
84										SKM 2015				78.24			B		Baik				100.00%
85	No	NRR Persepsi	NRR SKM	Mutu	Kinerja					SKM 2015				78.24			B		Baik				100.00%
86	1	1.00 - 1.75	25.00 - 43.75	D	Tidak Baik
87	2	1.76 - 2.50	43.00 - 62.50	C	Kurang Baik					Perwal No. 74 Tahun 2014
88	3	2.51 - 3.25	62.51 - 81.25	B	Baik						Ttg Pedoman Pengukuran Survey Kepuasan Masyarakat di Pemerintah Kota Yogyakarta
89	4	3.26 - 4.00	81.26 - 100.00	A	Sangat Baik					SE Sekda No 130/23/SE/2015
90											Ttg Metode Pengolahan Data Survei Kepuasan Masyarakat