SKM_2016 - Google Drive


1	SKM EKSTERNAL				TH	2016		SMT	1
2	SKM EKSTERNAL					2016			1
3
4	No	UNSUR PELAYANAN			SKM																				INTERPRETASI
5					DN1	DN2	GK1	GK2	GM	GT	JT	KG1	KG2	KT	MG	MJ	NG	PA	TR	UH1	UH2	WB	PJKD	DKK	IRR	MUTU	KINERJA
6					1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	IRR	MUTU	KINERJA
7	U1	Persyaratan pelayanan			81.50	79.26	76.81	76.66	77.75	76.30	84.68	76.88	77.31	77.67	77.96	79.05	75.43	78.32	77.10	78.97	77.96	76.81	82.56	79.33	78.42	B	Baik
8	U2	Prosedur pelayanan			72.33	79.20	76.52	77.24	78.47	75.65	82.80	77.46	77.24	78.40	78.54	79.55	77.17	79.05	76.73	77.31	78.25	76.23	83.28	73.33	77.74	B	Baik
9	U3	Waktu pelayanan			75.58	79.22	67.05	72.11	73.48	68.71	78.61	66.47	71.96	76.16	74.28	73.77	75.07	75.14	65.68	76.88	71.53	70.09	80.01	76.00	73.39	B	Baik
10	U4	Biaya/Tarif			74.21	79.34	80.06	79.19	91.55	73.41	93.64	87.28	84.29	84.18	82.01	100.00	79.34	84.83	80.92	99.71	86.05	80.78	80.74	81.67	84.16	A	Sangat Baik
11	U5	Produk pelayanan			77.17	79.19	75.00	76.16	78.40	74.78	87.43	75.36	76.09	77.38	78.83	79.34	78.18	78.83	76.16	78.40	77.67	77.17	81.09	77.83	78.02	B	Baik
12	U6	Kompetensi pelaksana			76.88	80.06	76.45	78.40	81.43	75.79	84.47	77.89	77.61	80.49	82.66	81.79	82.44	79.55	79.84	77.24	79.77	77.38	84.83	78.67	79.68	B	Baik
13	U7	Perilaku pelaksana			79.05	80.49	75.07	78.76	81.50	76.30	85.33	77.10	78.56	79.84	81.79	82.30	81.36	78.68	79.26	80.56	77.82	79.26	84.75	80.00	79.89	B	Baik
14	U8	Maklumat pelayanan			77.60	78.97	73.63	76.01	78.97	71.39	82.73	76.45	75.88	77.38	79.34	79.55	77.60	77.75	77.31	78.47	76.88	75.22	80.90	81.33	77.67	B	Baik
15	U9	Penanganan pengaduan, saran & masukan			77.17	77.75	73.99	76.45	77.75	74.13	82.08	73.99	75.23	77.67	79.55	80.27	77.17	77.53	76.88	76.73	76.30	75.72	82.97	78.33	77.38	B	Baik
16		Kelengkapan Pengisian			100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
17		SKM UNIT PELAYANAN			76.83	79.28	74.95	76.77	79.92	74.05	84.64	76.54	77.13	78.80	79.44	81.74	78.20	78.85	76.65	80.48	78.03	76.52	82.35	78.50	78.48	B	Baik
18
19
20	SKM INTERNAL				TH	2016		SMT	1
21	SKM INTERNAL					2016			1
22
23	No	UNSUR PELAYANAN			SKM	INTERPRETASI
24					FAR	IRR	MUTU	KINERJA
25					1	IRR	MUTU	KINERJA
26	U1	Prosedur pelayanan			0.00	0.00	N/A	N/A
27	U2	Kompetensi pelaksana			0.00	0.00	N/A	N/A				NILAI RERATA				IRR			MUTU		KINERJA				KELENGKAPAN
28	U3	Waktu pelayanan			0.00	0.00	N/A	N/A				Semester 1				74.75			B		Baik				95.24%
29	U4	Perilaku pelaksana			0.00	0.00	N/A	N/A				Semester 1				74.75			B		Baik				95.24%
30	U5	Kedisiplinan petugas			0.00	0.00	N/A	N/A
31	U6	Kejelasan petugas			0.00	0.00	N/A	N/A
32	U7	Keadilan mendapatkan pelayanan			0.00	0.00	N/A	N/A
33	U8	Kenyamanan lingkungan			0.00	0.00	N/A	N/A
34	U9	Sarana prasarana pelayanan			0.00	0.00	N/A	N/A
35		Kelengkapan Pengisian			0%	0%
36		SKM UNIT PELAYANAN			0.00	0.00	N/A	N/A
37
38
39
40
41
42	SKM EKSTERNAL				TH	2016		SMT	2
43	SKM EKSTERNAL					2016			2
44
45	No	UNSUR PELAYANAN			SKM																				INTERPRETASI
46					DN1	DN2	GK1	GK2	GM	GT	JT	KG1	KG2	KT	MG	MJ	NG	PA	TR	UH1	UH2	WB	PJKD	DKK	IRR	MUTU	KINERJA
47					1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	IRR	MUTU	KINERJA
48	U1	Persyaratan pelayanan			80.42	79.62	77.31	77.31	78.03	76.08	84.68	77.31	76.45	76.88	79.05	81.07	72.76	79.91	76.37	80.42	77.82	77.60	81.32	80.83	78.56	B	Baik
49	U2	Prosedur pelayanan			72.47	80.85	79.12	77.46	78.54	76.23	82.66	78.40	76.59	78.83	79.34	80.64	71.60	79.99	75.14	78.40	77.75	76.01	83.09	74.17	77.86	B	Baik
50	U3	Waktu pelayanan			73.92	81.29	76.01	69.29	75.72	69.00	78.40	66.11	71.82	76.01	69.29	75.00	71.46	75.43	62.64	77.46	70.45	70.16	81.76	79.17	73.52	B	Baik
51	U4	Biaya/Tarif			78.54	82.44	84.03	78.18	90.32	79.62	95.52	91.04	83.21	86.92	83.89	100.00	72.62	86.99	79.41	93.42	84.25	78.68	81.18	84.17	84.72	A	Sangat Baik
52	U5	Produk pelayanan			78.54	86.78	77.24	76.52	78.40	75.72	84.47	75.79	75.65	77.53	77.96	79.19	73.92	78.11	75.79	77.67	77.75	77.17	81.90	80.67	78.34	B	Baik
53	U6	Kompetensi pelaksana			76.52	82.01	78.11	79.05	79.91	77.96	83.24	77.53	77.04	79.99	80.42	82.30	76.52	81.14	77.24	78.18	80.13	79.99	86.27	80.50	79.70	B	Baik
54	U7	Perilaku pelaksana			78.76	81.94	77.31	80.78	81.36	78.40	84.18	76.66	77.31	79.70	79.91	82.44	75.79	80.56	77.96	81.07	79.12	79.99	84.54	79.83	79.88	B	Baik
55	U8	Maklumat pelayanan			78.25	81.00	77.02	76.95	78.32	75.43	82.37	75.43	75.70	76.37	77.96	78.47	73.92	78.61	76.01	76.81	76.88	77.17	80.92	83.00	77.83	B	Baik
56	U9	Penanganan pengaduan, saran & masukan			77.96	79.12	76.66	76.08	83.89	76.81	80.85	74.49	74.51	77.60	78.68	79.05	71.03	78.97	75.00	74.64	77.46	77.67	81.49	79.67	77.58	B	Baik
57		Kelengkapan Pengisian			100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%
58		SKM UNIT PELAYANAN			77.26	81.67	78.09	76.85	80.50	76.14	84.04	76.97	76.48	78.87	78.50	82.02	73.29	79.97	75.06	79.78	77.95	77.16	82.50	80.22	78.67	B	Baik
59
60
61	SKM INTERNAL				TH	2016		SMT	2
62	SKM INTERNAL					2016			2
63
64	No	UNSUR PELAYANAN			SKM	INTERPRETASI
65					FAR	IRR	MUTU	KINERJA
66					1	IRR	MUTU	KINERJA
67	U1	Prosedur pelayanan			0.00	0.00	N/A	N/A
68	U2	Kompetensi pelaksana			0.00	0.00	N/A	N/A				NILAI RERATA				IRR			MUTU		KINERJA				KELENGKAPAN
69	U3	Waktu pelayanan			0.00	0.00	N/A	N/A				Semester 2				74.92			B		Baik				100.00%
70	U4	Perilaku pelaksana			0.00	0.00	N/A	N/A				Semester 2				74.92			B		Baik				100.00%
71	U5	Kedisiplinan petugas			0.00	0.00	N/A	N/A
72	U6	Kejelasan petugas			0.00	0.00	N/A	N/A
73	U7	Keadilan mendapatkan pelayanan			0.00	0.00	N/A	N/A
74	U8	Kenyamanan lingkungan			0.00	0.00	N/A	N/A
75	U9	Sarana prasarana pelayanan			0.00	0.00	N/A	N/A
76		Kelengkapan Pengisian			0%	0%
77		SKM UNIT PELAYANAN			0.00	0.00	N/A	N/A
78
79
80
81
82
83	INTERPRETASI									NILAI RERATA				IRR			MUTU		KINERJA				KELENGKAPAN
84										SKM 2016				78.57			B		Baik				97.62%
85	No	NRR Persepsi	NRR SKM	Mutu	Kinerja					SKM 2016				78.57			B		Baik				97.62%
86	1	1.00 - 1.75	25.00 - 43.75	D	Tidak Baik
87	2	1.76 - 2.50	43.00 - 62.50	C	Kurang Baik					Perwal No. 74 Tahun 2014
88	3	2.51 - 3.25	62.51 - 81.25	B	Baik						Ttg Pedoman Pengukuran Survey Kepuasan Masyarakat di Pemerintah Kota Yogyakarta
89	4	3.26 - 4.00	81.26 - 100.00	A	Sangat Baik					SE Sekda No 130/23/SE/2015
90											Ttg Metode Pengolahan Data Survei Kepuasan Masyarakat