1 | SKM | TH | 2017 | SMT | 1 | IRR | MUTU | KINERJA | KELENGKAPAN | |||||||||||||||||||||
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2 | 75.11 | B | Baik | 95.00% | ||||||||||||||||||||||||||
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5 | No | UNSUR PELAYANAN | SKM | INTERPRETASI | ||||||||||||||||||||||||||
6 | DN1 | DN2 | GK1 | GK2 | GM | GT | JT | KG1 | KG2 | KT | MG | MJ | NG | PA | TR | UH1 | UH2 | WB | RSP | DKK | IRR | MUTU | KINERJA | |||||||
7 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | ||||||||||
8 | U1 | Persyaratan pelayanan | 80.27 | 79.62 | 80.92 | 76.95 | 79.05 | 76.88 | 84.68 | 76.23 | 76.81 | 77.60 | 78.03 | 79.26 | 78.18 | 81.00 | 78.40 | 76.52 | 78.18 | 77.38 | 0.00 | 81.21 | 74.86 | B | Baik | |||||
9 | U2 | Prosedur pelayanan | 74.28 | 79.64 | 82.80 | 79.34 | 79.91 | 76.73 | 83.45 | 77.60 | 76.59 | 78.32 | 79.70 | 80.06 | 76.81 | 81.43 | 78.18 | 76.23 | 78.61 | 77.53 | 0.00 | 77.46 | 74.73 | B | Baik | |||||
10 | U3 | Waktu pelayanan | 75.22 | 79.65 | 74.71 | 72.33 | 77.60 | 66.62 | 80.85 | 67.20 | 70.87 | 75.07 | 70.66 | 75.29 | 70.95 | 77.53 | 70.45 | 69.00 | 69.87 | 69.29 | 0.00 | 77.24 | 69.52 | B | Baik | |||||
11 | U4 | Biaya/Tarif | 79.19 | 81.94 | 86.27 | 80.42 | 87.79 | 79.41 | 95.81 | 91.84 | 82.73 | 88.80 | 83.82 | 100.00 | 78.83 | 89.38 | 83.02 | 80.42 | 87.43 | 82.01 | 0.00 | 83.02 | 81.11 | B | Baik | |||||
12 | U5 | Produk pelayanan | 78.40 | 85.33 | 79.91 | 76.81 | 78.90 | 75.22 | 86.85 | 75.72 | 75.15 | 76.59 | 77.53 | 79.48 | 78.11 | 80.85 | 78.11 | 76.52 | 78.90 | 76.66 | 0.00 | 78.68 | 74.69 | B | Baik | |||||
13 | U6 | Kompetensi pelaksana | 78.68 | 81.58 | 80.42 | 78.40 | 79.91 | 78.54 | 86.27 | 78.18 | 78.68 | 79.77 | 81.43 | 81.58 | 78.47 | 82.66 | 79.91 | 76.59 | 81.29 | 80.06 | 0.00 | 80.27 | 76.13 | B | Baik | |||||
14 | U7 | Perilaku pelaksana | 79.91 | 82.23 | 78.25 | 81.21 | 80.85 | 78.68 | 86.92 | 77.10 | 79.20 | 80.49 | 81.36 | 84.54 | 80.56 | 82.15 | 80.71 | 79.62 | 81.94 | 80.64 | 0.00 | 79.70 | 76.80 | B | Baik | |||||
15 | U8 | Maklumat pelayanan | 78.18 | 79.99 | 80.20 | 76.73 | 79.26 | 75.79 | 84.25 | 76.59 | 75.73 | 78.11 | 77.75 | 78.47 | 76.23 | 79.19 | 78.11 | 75.87 | 77.75 | 77.10 | 0.00 | 80.85 | 74.31 | B | Baik | |||||
16 | U9 | Penanganan pengaduan, saran & masukan | 78.11 | 80.20 | 79.48 | 76.45 | 80.06 | 75.07 | 84.18 | 74.57 | 75.22 | 77.82 | 77.31 | 79.77 | 75.36 | 78.76 | 77.60 | 75.43 | 77.67 | 75.07 | 0.00 | 79.34 | 73.87 | B | Baik | |||||
17 | Kelengkapan Pengisian | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 100% | 95% | ||||||||
18 | SKM UNIT PELAYANAN | 78.03 | 81.13 | 80.33 | 77.63 | 80.37 | 75.88 | 85.92 | 77.22 | 76.78 | 79.17 | 78.62 | 82.05 | 77.06 | 81.44 | 78.28 | 76.24 | 79.07 | 77.30 | 0.00 | 79.75 | 75.11 | B | Baik | ||||||
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24 | SKM | TH | 2017 | SMT | 2 | IRR | MUTU | KINERJA | KELENGKAPAN | |||||||||||||||||||||
25 | 67.06 | B | Baik | 83.65% | ||||||||||||||||||||||||||
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28 | No | UNSUR PELAYANAN | SKM | INTERPRETASI | ||||||||||||||||||||||||||
29 | DN1 | DN2 | GK1 | GK2 | GM | GT | JT | KG1 | KG2 | KT | MG | MJ | NG | PA | TR | UH1 | UH2 | WB | RSP | DKK | IRR | MUTU | KINERJA | |||||||
30 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | ||||||||||
31 | U1 | Persyaratan pelayanan | 80.35 | 79.62 | 80.71 | 77.53 | 81.65 | 78.32 | 0.00 | 76.30 | 78.25 | 77.17 | 78.32 | 81.07 | 77.82 | 0.00 | 80.35 | 77.96 | 78.40 | 76.30 | 0.00 | 80.71 | 67.04 | B | Baik | |||||
32 | U2 | Prosedur pelayanan | 77.31 | 80.35 | 82.01 | 78.25 | 78.47 | 76.88 | 0.00 | 77.82 | 78.97 | 77.24 | 79.19 | 81.21 | 78.83 | 0.00 | 80.92 | 76.08 | 80.27 | 75.58 | 0.00 | 74.70 | 66.70 | B | Baik | |||||
33 | U3 | Waktu pelayanan | 79.19 | 83.67 | 71.97 | 69.58 | 79.12 | 65.46 | 0.00 | 71.39 | 70.88 | 68.28 | 69.22 | 75.51 | 71.89 | 0.00 | 72.62 | 76.88 | 72.76 | 70.88 | 0.00 | 78.44 | 62.39 | C | Kurang Baik | |||||
34 | U4 | Biaya/Tarif | 81.58 | 82.73 | 82.80 | 82.01 | 84.75 | 81.94 | 0.00 | 90.82 | 83.67 | 85.62 | 84.47 | 100.00 | 79.05 | 0.00 | 85.26 | 82.51 | 86.49 | 82.01 | 0.00 | 82.68 | 71.92 | B | Baik | |||||
35 | U5 | Produk pelayanan | 81.58 | 85.77 | 75.22 | 76.81 | 77.60 | 76.08 | 0.00 | 77.10 | 77.17 | 76.30 | 77.53 | 81.00 | 75.87 | 0.00 | 79.48 | 78.03 | 78.18 | 76.37 | 0.00 | 79.53 | 66.48 | B | Baik | |||||
36 | U6 | Kompetensi pelaksana | 81.21 | 80.35 | 81.79 | 79.12 | 80.27 | 80.20 | 0.00 | 77.75 | 78.76 | 78.47 | 80.20 | 82.73 | 76.73 | 0.00 | 81.72 | 78.47 | 81.36 | 80.27 | 0.00 | 80.31 | 67.99 | B | Baik | |||||
37 | U7 | Perilaku pelaksana | 81.43 | 81.79 | 75.29 | 78.68 | 77.67 | 80.06 | 0.00 | 77.96 | 80.20 | 78.97 | 79.84 | 83.96 | 80.71 | 0.00 | 82.59 | 81.14 | 80.20 | 81.65 | 0.00 | 79.92 | 68.10 | B | Baik | |||||
38 | U8 | Maklumat pelayanan | 79.99 | 80.56 | 75.00 | 76.66 | 82.59 | 76.66 | 0.00 | 76.30 | 76.66 | 76.37 | 77.53 | 82.01 | 77.31 | 0.00 | 79.77 | 76.59 | 77.53 | 76.73 | 0.00 | 82.58 | 66.54 | B | Baik | |||||
39 | U9 | Penanganan pengaduan, saran & masukan | 79.84 | 78.11 | 83.45 | 75.14 | 83.38 | 75.87 | 0.00 | 75.51 | 75.65 | 75.36 | 78.47 | 80.78 | 75.07 | 0.00 | 79.77 | 75.58 | 77.17 | 77.31 | 0.00 | 80.61 | 66.35 | B | Baik | |||||
40 | Kelengkapan Pengisian | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 100% | 100% | 100% | 100% | 100% | 100% | 0% | 100% | 100% | 100% | 100% | 0% | 73% | 84% | ||||||||
41 | SKM UNIT PELAYANAN | 80.27 | 81.44 | 78.69 | 77.09 | 80.61 | 76.83 | 0.00 | 77.88 | 77.80 | 77.09 | 78.31 | 83.14 | 77.03 | 0.00 | 80.27 | 78.14 | 79.15 | 77.46 | 0.00 | 79.94 | 67.06 | B | Baik | ||||||
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47 | INTERPRETASI | NILAI RERATA | IRR | MUTU | KINERJA | KELENGKAPAN | ||||||||||||||||||||||||
48 | SKM 2017 | 71.09 | B | Baik | 89.33% | |||||||||||||||||||||||||
49 | No | NRR Persepsi | NRR SKM | Mutu | Kinerja | |||||||||||||||||||||||||
50 | 1 | 1.00 - 1.75 | 25.00 - 43.75 | D | Tidak Baik | |||||||||||||||||||||||||
51 | 2 | 1.76 - 2.50 | 43.00 - 62.50 | C | Kurang Baik | Perwal No. 74 Tahun 2014 | ||||||||||||||||||||||||
52 | 3 | 2.51 - 3.25 | 62.51 - 81.25 | B | Baik | Ttg Pedoman Pengukuran Survey Kepuasan Masyarakat di Pemerintah Kota Yogyakarta | ||||||||||||||||||||||||
53 | 4 | 3.26 - 4.00 | 81.26 - 100.00 | A | Sangat Baik | SE Sekda No 130/23/SE/2015 | ||||||||||||||||||||||||
54 | Ttg Metode Pengolahan Data Survei Kepuasan Masyarakat |