SKM_2018 - Google Drive


1	SKM		TH	2018		SMT	1			IRR			MUTU		KINERJA				KELENGKAPAN
2	SKM			2018			1			79.79			B		Baik				98.00%
3										79.79			B		Baik				98.00%
4
5	No	UNSUR PELAYANAN				SKM																				INTERPRETASI
6						DN1	DN2	GK1	GK2	GM	GT	JT	KG1	KG2	KT	MG	MJ	NG	PA	TR	UH1	UH2	WB	RSP	DKK	IRR	MUTU	KINERJA
7						1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	IRR	MUTU	KINERJA
8	U1	Persyaratan pelayanan				80.64	79.62	80.35	77.31	78.61	82.88	88.44	79.91	78.18	77.31	78.40	82.88	76.08	80.20	80.13	76.95	78.97	79.05	76.18	78.97	79.55	B	Baik
9	U2	Prosedur pelayanan				80.20	79.64	81.50	78.47	78.97	82.44	87.43	70.38	78.61	77.75	79.12	83.38	76.37	83.16	80.49	76.16	78.97	79.77	76.42	76.23	79.27	B	Baik
10	U3	Waktu pelayanan				76.73	79.65	74.35	74.49	76.23	69.87	81.94	77.31	71.68	75.94	70.30	74.42	74.71	75.29	73.41	72.54	72.76	74.13	77.01	76.37	74.96	B	Baik
11	U4	Biaya/Tarif				81.43	82.51	85.62	79.84	90.82	84.75	96.17	79.70	84.10	87.72	84.75	100.00	77.53	85.84	85.77	81.79	87.72	84.83	75.95	78.83	84.78	A	Sangat Baik
12	U5	Produk pelayanan				81.65	85.19	79.05	78.32	78.76	81.65	87.07	78.90	76.45	77.02	77.89	78.47	77.82	78.76	79.55	75.79	77.89	77.67	75.24	78.90	79.10	B	Baik
13	U6	Kompetensi pelaksana				80.56	81.50	80.20	78.97	80.56	82.95	86.13	79.99	78.76	80.49	80.06	84.54	78.97	82.30	80.56	77.96	81.43	80.85	76.90	80.92	80.73	B	Baik
14	U7	Perilaku pelaksana				82.23	81.29	76.52	80.64	81.72	83.53	87.57	79.12	80.20	80.92	80.27	85.62	81.29	80.92	81.58	78.97	79.77	81.14	78.32	82.59	81.21	B	Baik
15	U8	Maklumat pelayanan				82.44	80.27	79.70	78.11	78.76	82.66	85.84	79.55	77.02	77.38	76.88	78.76	77.17	79.34	79.19	76.08	77.38	79.84	75.83	84.47	79.33	B	Baik
16	U9	Penanganan pengaduan, saran & masukan				78.40	79.55	78.40	78.11	83.96	82.80	85.40	79.48	77.53	77.67	78.18	80.42	76.45	78.61	79.41	74.35	78.18	74.64	76.07	85.40	79.15	B	Baik
17		Kelengkapan Pengisian				100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	60%	100%	98%
18		SKM UNIT PELAYANAN				80.48	81.03	79.52	78.25	80.93	81.50	87.33	78.26	78.06	79.13	78.43	83.16	77.38	80.49	80.01	76.73	79.23	79.10	76.43	80.30	79.79	B	Baik
19
20
21
22
23
24	SKM		TH	2018		SMT	2			IRR			MUTU		KINERJA				KELENGKAPAN
25	SKM			2018			2			80.01			B		Baik				97.95%
26										80.01			B		Baik				97.95%
27
28	No	UNSUR PELAYANAN				SKM																				INTERPRETASI
29						DN1	DN2	GK1	GK2	GM	GT	JT	KG1	KG2	KT	MG	MJ	NG	PA	TR	UH1	UH2	WB	RSP	DKK	IRR	MUTU	KINERJA
30						1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	IRR	MUTU	KINERJA
31	U1	Persyaratan pelayanan				78.54	83.24	75.00	86.34	79.55	76.73	82.01	79.05	80.64	78.68	79.99	82.15	76.88	81.72	79.26	78.25	78.54	78.90	76.07	77.60	79.46	B	Baik
32	U2	Prosedur pelayanan				78.97	81.00	74.64	85.98	78.54	78.18	81.79	76.52	81.21	79.70	80.06	81.58	76.95	83.53	80.92	77.02	79.55	79.05	74.76	76.01	79.30	B	Baik
33	U3	Waktu pelayanan				77.96	81.00	70.23	83.38	76.23	75.87	74.35	71.97	75.22	76.73	70.09	76.37	75.58	78.18	72.69	73.84	74.35	75.14	70.60	76.01	75.29	B	Baik
34	U4	Biaya/Tarif				83.16	81.07	76.16	96.89	91.04	83.74	94.08	84.18	86.99	89.45	83.82	100.00	78.76	86.63	84.61	88.22	87.72	82.37	79.17	78.03	85.80	A	Sangat Baik
35	U5	Produk pelayanan				83.31	81.00	75.29	86.56	78.76	77.89	80.49	77.53	79.70	77.46	78.03	81.58	79.12	80.06	79.05	78.40	79.84	79.99	75.24	77.89	79.36	B	Baik
36	U6	Kompetensi pelaksana				81.50	82.66	75.22	86.05	80.71	78.90	82.15	78.97	82.73	81.50	81.14	84.61	80.78	83.24	81.94	80.85	81.21	82.01	76.79	77.89	81.04	B	Baik
37	U7	Perilaku pelaksana				82.30	82.01	74.49	85.84	81.72	80.92	83.24	78.83	82.37	81.29	81.86	84.18	83.24	82.80	82.30	80.42	81.14	81.58	79.64	79.26	81.47	A	Sangat Baik
38	U8	Maklumat pelayanan				78.83	80.85	74.57	87.07	78.83	76.88	80.06	78.54	78.61	77.67	79.19	80.92	77.60	81.07	80.27	77.10	78.40	81.07	75.71	81.07	79.22	B	Baik
39	U9	Penanganan pengaduan, saran & masukan				77.96	79.77	71.82	94.51	83.67	77.46	80.27	78.83	78.61	78.03	79.19	81.50	76.16	80.20	79.91	77.82	78.40	74.06	75.36	79.28	79.14	B	Baik
40		Kelengkapan Pengisian				100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	60%	99%	98%
41		SKM UNIT PELAYANAN				80.28	81.40	74.16	88.07	81.01	78.51	82.05	78.27	80.68	80.06	79.26	83.65	78.34	81.94	80.11	79.10	79.91	79.35	75.93	78.12	80.01	B	Baik
42
43
44
45
46
47	INTERPRETASI									NILAI RERATA				IRR			MUTU		KINERJA				KELENGKAPAN
48										SKM 2018				79.90			B		Baik				97.98%
49	No	NRR Persepsi	NRR SKM		Mutu	Kinerja				SKM 2018				79.90			B		Baik				97.98%
50	1	1.00 - 1.75	25.00 - 43.75		D	Tidak Baik
51	2	1.76 - 2.50	43.00 - 62.50		C	Kurang Baik				Perwal No. 74 Tahun 2014
52	3	2.51 - 3.25	62.51 - 81.25		B	Baik					Ttg Pedoman Pengukuran Survey Kepuasan Masyarakat di Pemerintah Kota Yogyakarta
53	4	3.26 - 4.00	81.26 - 100.00		A	Sangat Baik				SE Sekda No 130/23/SE/2015
54											Ttg Metode Pengolahan Data Survei Kepuasan Masyarakat