SKM_2019 - Google Drive


1	SKM		TH	2019		SMT	1			IRR			MUTU		KINERJA				KELENGKAPAN
2	SKM			2019			1			79.99			B		Baik				98.65%
3										79.99			B		Baik				98.65%
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5	No	UNSUR PELAYANAN				SKM																				INTERPRETASI
6						DN1	DN2	GK1	GK2	GM	GT	JT	KG1	KG2	KT	MG	MJ	NG	PA	TR	UH1	UH2	WB	RSP	DKK	IRR	MUTU	KINERJA
7						1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	IRR	MUTU	KINERJA
8	U1	Persyaratan pelayanan				79.62	78.54	77.67	81.86	81.65	78.32	81.72	76.95	78.68	77.89	79.55	79.62	80.56	83.82	81.65	78.83	77.46	78.68	75.39	77.46	79.30	B	Baik
9	U2	Prosedur pelayanan				80.06	78.55	77.89	82.37	82.44	79.19	81.14	77.46	79.05	81.29	82.37	78.11	80.92	85.55	81.21	78.03	79.70	78.54	75.39	76.73	79.80	B	Baik
10	U3	Waktu pelayanan				74.21	78.56	77.02	80.20	81.58	72.40	74.21	71.32	72.69	76.59	75.72	71.89	77.60	81.65	70.66	75.43	75.14	71.68	63.90	77.02	74.97	B	Baik
11	U4	Biaya/Tarif				82.01	81.65	80.78	86.13	82.37	83.02	94.51	88.66	83.31	88.58	84.25	100.00	79.55	85.69	84.83	83.82	87.93	84.54	91.22	77.75	85.53	A	Sangat Baik
12	U5	Produk pelayanan				83.16	83.96	77.46	81.79	80.78	78.03	80.56	77.38	77.82	77.24	78.18	77.46	80.71	82.73	79.91	79.91	78.32	79.77	78.96	77.17	79.57	B	Baik
13	U6	Kompetensi pelaksana				84.03	81.72	77.82	82.44	82.59	80.20	83.24	79.05	80.64	82.59	80.27	81.21	80.20	84.83	81.58	79.05	79.91	82.73	75.10	78.40	80.88	B	Baik
14	U7	Perilaku pelaksana				84.47	81.21	79.70	82.59	81.00	81.00	84.39	78.83	82.95	82.23	81.79	83.24	80.13	84.75	83.31	79.70	80.20	84.18	82.24	79.70	81.88	A	Sangat Baik
15	U8	Maklumat pelayanan				83.09	80.27	77.53	80.78	81.58	78.11	78.61	77.24	78.11	77.38	77.89	77.96	78.76	82.23	79.26	78.03	77.82	80.35	73.36	82.37	79.04	B	Baik
16	U9	Penanganan pengaduan, saran & masukan				81.79	78.76	77.17	82.23	82.73	78.11	80.78	77.75	78.32	77.10	81.00	77.89	78.90	83.09	76.23	77.60	77.02	77.82	70.85	84.03	78.96	B	Baik
17		Kelengkapan Pengisian				100%	100%	100%	100%	100%	99%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	74%	100%	99%
18		SKM UNIT PELAYANAN				81.38	80.36	78.11	82.27	81.86	78.71	82.13	78.29	79.06	80.10	80.11	80.82	79.70	83.82	79.85	78.93	79.28	79.81	76.27	78.96	79.99	B	Baik
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24	SKM		TH	2019		SMT	2			IRR			MUTU		KINERJA				KELENGKAPAN
25	SKM			2019			2			80.41			B		Baik				92.65%
26										80.41			B		Baik				92.65%
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28	No	UNSUR PELAYANAN				SKM																				INTERPRETASI
29						DN1	DN2	GK1	GK2	GM	GT	JT	KG1	KG2	KT	MG	MJ	NG	PA	TR	UH1	UH2	WB	RSP	DKK	IRR	MUTU	KINERJA
30						1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	IRR	MUTU	KINERJA
31	U1	Persyaratan pelayanan				86.85	80.78	78.90	81.43	81.65	79.26	82.59	77.17	77.75	77.82	79.05	79.41	75.50	81.14	80.92	77.24	79.70	80.20	80.43	77.82	79.78	B	Baik
32	U2	Prosedur pelayanan				85.40	82.59	80.06	81.14	82.44	79.99	83.02	78.03	78.03	79.70	79.91	81.14	77.00	82.88	81.43	77.75	81.43	76.95	86.59	69.00	80.22	B	Baik
33	U3	Waktu pelayanan				82.59	82.95	76.45	80.20	81.58	77.02	78.11	73.63	71.97	76.81	74.06	74.28	68.00	80.42	73.41	73.99	75.07	77.60	82.07	75.58	76.79	B	Baik
34	U4	Biaya/Tarif				85.04	83.53	87.57	84.75	85.12	88.51	89.81	85.69	82.01	89.38	84.18	100.00	81.50	88.66	84.47	81.72	85.33	86.20	81.70	82.80	85.90	A	Sangat Baik
35	U5	Produk pelayanan				85.40	88.51	78.25	81.07	80.78	78.40	82.51	77.46	77.38	77.60	79.26	78.68	75.50	80.92	79.26	77.38	79.55	78.76	85.87	78.47	80.05	B	Baik
36	U6	Kompetensi pelaksana				85.84	82.66	80.20	81.50	82.59	81.29	85.40	79.41	78.97	83.02	81.36	81.50	76.50	82.44	81.79	79.55	81.65	80.06	81.52	77.60	81.24	B	Baik
37	U7	Perilaku pelaksana				85.77	83.31	79.41	81.07	81.00	83.09	84.54	78.83	79.99	81.14	81.50	82.30	76.00	82.80	83.74	81.58	80.85	79.84	78.44	78.32	81.18	B	Baik
38	U8	Maklumat pelayanan				84.90	81.65	78.11	81.86	81.58	77.46	81.50	77.67	78.25	77.75	78.68	78.83	74.50	80.71	79.70	77.24	78.61	78.97	82.25	81.29	79.58	B	Baik
39	U9	Penanganan pengaduan, saran & masukan				85.26	80.64	78.18	81.79	82.73	80.85	81.21	76.95	75.58	78.03	81.00	79.34	67.00	80.56	77.60	76.45	79.12	80.06	78.44	78.54	78.97	B	Baik
40		Kelengkapan Pengisian				100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	100%	14%	100%	100%	100%	100%	100%	39%	100%	93%
41		SKM UNIT PELAYANAN				85.23	82.96	79.68	81.65	82.16	80.65	83.19	78.32	77.77	80.14	79.89	81.72	74.61	82.28	80.26	78.10	80.15	79.85	81.92	77.71	80.41	B	Baik
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47	INTERPRETASI									NILAI RERATA				IRR			MUTU		KINERJA				KELENGKAPAN
48										SKM 2019				80.20			B		Baik				95.65%
49	No	NRR Persepsi	NRR SKM		Mutu	Kinerja				SKM 2019				80.20			B		Baik				95.65%
50	1	1.00 - 1.75	25.00 - 43.75		D	Tidak Baik
51	2	1.76 - 2.50	43.00 - 62.50		C	Kurang Baik				Perwal No. 74 Tahun 2014
52	3	2.51 - 3.25	62.51 - 81.25		B	Baik					Ttg Pedoman Pengukuran Survey Kepuasan Masyarakat di Pemerintah Kota Yogyakarta
53	4	3.26 - 4.00	81.26 - 100.00		A	Sangat Baik				SE Sekda No 130/23/SE/2015
54											Ttg Metode Pengolahan Data Survei Kepuasan Masyarakat